Shipping policy

Shipping & Delivery Policy

1. Where we ship

We currently ship to Canada (all provinces and territories).

2. Processing time

Your order is processed and shipped within 2 business days after your payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

3. Estimated delivery time

Once shipped, your order typically arrives within 8 to 12 business days. These timelines are estimates and may vary during periods of high demand, at customs, or due to events outside our control.

4. Shipping costs and duties

Standard shipping is free on every order to Canada. All duties and import taxes are prepaid — there are no surprise fees or customs charges at delivery.

5. Order tracking

As soon as your order ships, you'll receive an email with your tracking number. You can follow your package from our "Track my order" page.

6. Delivery address

You're responsible for making sure the shipping information you provide at checkout is accurate. If an incorrect or incomplete address causes a delivery failure, reshipping fees may apply.

7. Receiving your package

When your package arrives, check its condition. If you notice visible damage or the package appears to have been opened, refuse delivery or note the issue in writing with the carrier, then contact us within 7 days at contact@helvetisound.ch

8. Exceptional delays

During peak periods (Black Friday, the winter holidays) or exceptional events (strikes, severe weather, customs slowdowns), delivery times may be longer than usual. We'll email you if a significant delay affects your order.

9. Contact us

📧 contact@helvetisound.ch