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FAQ
All the answers in one place — click to expand.
Before You Buy
How is a price this accessible even possible?▼
Because you're only paying for the device — not everything built up around it.
- At a clinic, the price mostly covers appointments, staff, middlemen, and marketing of the big brands.
- We sell direct, delivered to your door: you pay for the product, not the markups.
- The same kind of safety-tested technology, without the clinic fees.
Will this work for me?▼
It helps in the everyday situations where hearing gets harder.
- Do you often turn up the volume on the TV, people ask people to repeat themselves, group conversations or phone calls frustrating? This is probably for you.
- The best way to know for sure: test it at home for 45 days.
Does it help in noise or with several voices at once?▼
Yes — that's exactly where it makes the biggest difference.
- It's tuned to the voice frequencies (especially soft and high-pitched voices).
- A voice-focused amplification mode helps in busy places.
- See for yourself during the 45-day trial.
Is it really invisible and comfortable?▼
Yes — most customers forget they're even wearing it.
- Sit gently in the ear, very discreet from the outside.
- Coffee-bean size, lightweight, built to be worn all day.
Will it fit my ears well?▼
Yes — several sizes for a custom fit.
- Comes with several dome sizes to find the most comfortable one.
- Most customers find the right fit in a few minutes.
Do I need a hearing test, a prescription, or a specialist?▼
No — it's ready to use, and adjusting it takes one motion.
- No test, no prescription, no appointment.
- Volume is easy to adjust: louder or quieter, depending on the situation.
- No technical skills needed — a clear guide is included.
Is it certified and safe to use?▼
Yes — it meets applicable safety standards.
- Safety Tested (safety and performance).
- Simple to use at home — no prescription, no clinic visit.
Price, Trial & Warranty
And if it's not the right fit for me?▼
45 days at home — happy or refunded.
- Test it in your real situations: the TV, family dinners, the phone, the restaurant. The first few days can feel a bit loud or strange — that's your brain relearning sounds it's been missing, not a sign something's wrong.
- 94% keep them after trying it in their real, everyday life.
- If it's not for you, you're refunded — just write to us.
- Plus: 1-year warranty on any manufacturing defect.
What's included in the box?▼
Everything you need to get started right away.
- 2 rechargeable units (safety tested).
- The charging case, several dome sizes, the user guide.
- The customer support and free insured delivery.
How long does the battery last?▼
Rechargeable — one charge in the morning is enough for the day.
- The charging case also doubles as a portable charger, so you can recharge anywhere.
Order, Payment & Delivery
Do you offer invoice payment?▼
Not at the moment — but paying with us is simple and 100% secure.
- Following repeated missed payments, we had to temporarily pause invoice payment.
- Your payment is fully secure and handled by Shopify — your banking details never reach us.
- Pay with confidence using Apple Pay, Google Pay, or your card — instant and secure.
What are the delivery times?▼
Processed and shipped within 48 hours — duties and taxes already included, so there are no surprise fees at delivery.
- You'll receive a tracking number as soon as it ships.
- Free insured delivery, anywhere in Canada.
After You Receive It & Help
My unit beeps or won't charge when it arrives?▼
No need to worry — it isn't defective.
- On a brand-new unit, a small protective film (marked "Open") blocks charging.
- Remove it before the first charge, then charge it up: the beep (low-battery alert) will stop.
How do I adjust the volume day to day?▼
With one motion, whenever you need it.
- Turn the sound up or down: louder in noisy places, quieter in a quiet room.
- Everything is explained step by step in the included guide.
Where can I find the user guide?▼
It's included in the box, and available online.
How do I get help or contact you?▼
By email — we reply fast.
- Use the form below, or write to contact@helvetisound.ch.