Contact us

Have a question, before or after your order? Our team responds quickly, by email.

Take a look at the frequently asked questions just below first — you might find your answer right away. Otherwise, write to us using the form, and we'll get back to you shortly.

FAQ

All the answers in one place — click to expand.

Before You Buy

How is a price this accessible even possible?▼

Because you're only paying for the device — not everything built up around it.

  • At a clinic, the price mostly covers appointments, staff, middlemen, and marketing of the big brands.
  • We sell direct, delivered to your door: you pay for the product, not the markups.
  • The same kind of safety-tested technology, without the clinic fees.
At a Clinic
$2,000–4,000
+ appointments, waitlist
Borealsound today
−50% today
vs. clinic pricing
Will this work for me?▼

It helps in the everyday situations where hearing gets harder.

  • Do you often turn up the volume on the TV, people ask people to repeat themselves, group conversations or phone calls frustrating? This is probably for you.
  • The best way to know for sure: test it at home for 45 days.
Does it help in noise or with several voices at once?▼

Yes — that's exactly where it makes the biggest difference.

  • It's tuned to the voice frequencies (especially soft and high-pitched voices).
  • A voice-focused amplification mode helps in busy places.
  • See for yourself during the 45-day trial.
Is it really invisible and comfortable?▼

Yes — most customers forget they're even wearing it.

  • Sit gently in the ear, very discreet from the outside.
  • Coffee-bean size, lightweight, built to be worn all day.
Will it fit my ears well?▼

Yes — several sizes for a custom fit.

  • Comes with several dome sizes to find the most comfortable one.
  • Most customers find the right fit in a few minutes.
Do I need a hearing test, a prescription, or a specialist?▼

No — it's ready to use, and adjusting it takes one motion.

  • No test, no prescription, no appointment.
  • Volume is easy to adjust: louder or quieter, depending on the situation.
  • No technical skills needed — a clear guide is included.
Is it certified and safe to use?▼

Yes — it meets applicable safety standards.

  • Safety Tested (safety and performance).
  • Simple to use at home — no prescription, no clinic visit.

Price, Trial & Warranty

And if it's not the right fit for me?▼

45 days at home — happy or refunded.

  • Test it in your real situations: the TV, family dinners, the phone, the restaurant. The first few days can feel a bit loud or strange — that's your brain relearning sounds it's been missing, not a sign something's wrong.
  • 94% keep them after trying it in their real, everyday life.
  • If it's not for you, you're refunded — just write to us.
  • Plus: 1-year warranty on any manufacturing defect.
What's included in the box?▼

Everything you need to get started right away.

  • 2 rechargeable units (safety tested).
  • The charging case, several dome sizes, the user guide.
  • The customer support and free insured delivery.
How long does the battery last?▼

Rechargeable — one charge in the morning is enough for the day.

  • The charging case also doubles as a portable charger, so you can recharge anywhere.

Order, Payment & Delivery

Do you offer invoice payment?▼

Not at the moment — but paying with us is simple and 100% secure.

  • Following repeated missed payments, we had to temporarily pause invoice payment.
  • Your payment is fully secure and handled by Shopify — your banking details never reach us.
  • Pay with confidence using Apple Pay, Google Pay, or your card — instant and secure.
What are the delivery times?▼

Processed and shipped within 48 hours — duties and taxes already included, so there are no surprise fees at delivery.

  • You'll receive a tracking number as soon as it ships.
  • Free insured delivery, anywhere in Canada.

After You Receive It & Help

My unit beeps or won't charge when it arrives?▼

No need to worry — it isn't defective.

  • On a brand-new unit, a small protective film (marked "Open") blocks charging.
  • Remove it before the first charge, then charge it up: the beep (low-battery alert) will stop.
How do I adjust the volume day to day?▼

With one motion, whenever you need it.

  • Turn the sound up or down: louder in noisy places, quieter in a quiet room.
  • Everything is explained step by step in the included guide.
Where can I find the user guide?▼

It's included in the box, and available online.

How do I get help or contact you?▼

By email — we reply fast.

  • Use the form below, or write to contact@helvetisound.ch.

Contact form